4 Features Your Communication Software Should Have for Your Business


by Alex Schnee

If you have been considering how it might benefit you to invest in your business communicates, then one of the first things you might want to consider is whether or not the software you are using has the features that can benefit you. Some service dispatch software has the features you are likely to need, while others might not accomplish what you are looking for.

Here are four features you are going to make sure you want for your business when it comes to communication software.

1. Team scheduling

Managing a team where everyone is in a different location can be a challenge, and finding the right way to go about making sure that everyone is in the right place can greatly affect how well your business runs. This is why you should consider making sure that whatever communication software you have allows you to schedule your team. Whether you choose to do this and meet in person or through video chat is up to you, but it can help you schedule meetings where everyone can join.

2. Flexible assignments

If you have a number of employees running around and you need to be able to assign and unassigns different tasks or projects, you need to be able to have flexible assignments. This not only allows you as the business owner or manager to make changes to items on the docket, but you can also give employees the chance to change their assignments as needed. When you have a fleet of people out and about completing tasks, this can take a lot off the person who is assigning things to do.

3. Notifications

Likewise, having a number of employees going from place to place can be confusing for both you and your staff. Jobs might get done sooner than expected, or they might take more time than you were thinking. When you have notifications installed for your software, then you can get a clear idea of what has been done and what still needs to be accomplished. This can also alert anyone on the team that might be need to be aware that something has been completed or needs additional help so you can get the job done sooner rather than later.

4. Proximity search

Another great feature to have if your staff is out completing jobs is a proximity search. This can help you to find someone within the area who can take on a job if necessary. Instead of having to call everyone and hope that someone is nearby, you can hone in on those who are already located close to the job and get them on it right away.

In summary

Now more than ever, it’s important to have software that helps you and your business rather than complicates things more. You’ll want to make sure that the software you have chosen has everything you need in order to keep your business organized and to keep customers happy with the results.