How Integrated Ordering Systems are Bringing Order to Restaurant Operations

Running a restaurant is no easy task. From managing inventory to ensuring quality customer service, there are a lot of moving parts. One of the most important components of any restaurant is the ordering system.

In the past, this often meant handwritten orders and manual entry into a point of sale (POS) system. But today, integrated ordering systems are changing the game and bringing order to restaurant operations.

What are Integrated Ordering Systems?

Integrated ordering systems are software solutions that streamline the ordering process from start to finish. They allow customers to place orders online or through mobile apps, while also integrating with the restaurant’s POS system. This means that orders are automatically entered into the system, reducing the risk of errors and saving time for staff.

Benefits of Integrated Ordering Systems

There are several benefits to using integrated ordering systems in a restaurant setting. Here are just a few:

1. Increased Efficiency

Integrated ordering systems allow for faster and more accurate order processing. With orders automatically entered into the POS system, staff can focus on preparing orders rather than manually entering them. This can lead to faster service and happier customers.

2. Improved Accuracy

Manual entry of orders can lead to errors, which can be costly for both the restaurant and the customer. Using a restaurant ordering system eliminates the need for manual entry, reducing the risk of errors and ensuring that orders are prepared correctly.

3. Better Customer Experience

Customers today expect convenience and speed when ordering food. Integrated ordering systems allow customers to place orders online or through mobile apps, which can be more convenient than calling in an order. This can lead to a better overall customer experience and increased customer loyalty.

4. Increased Sales

Integrated ordering systems can also lead to increased sales. By offering online ordering options, restaurants can reach a wider audience and make it easier for customers to place orders. This can lead to more orders and increased revenue for the restaurant.

How Integrated Ordering Systems Work

Integrated ordering systems typically work by integrating with a restaurant’s POS system. When a customer places an order online or through a mobile app, the order is automatically entered into the POS system. This eliminates the need for manual entry and reduces the risk of errors.

Some integrated ordering systems also offer additional features, such as the ability to track orders in real-time and send notifications to customers when their order is ready. This can further improve the customer experience and increase customer satisfaction.

Choosing the Right Integrated Ordering System

When choosing an integrated ordering system for your restaurant, there are a few key factors to consider:

1. Compatibility with your POS system: Make sure the integrated ordering system you choose is compatible with your current POS system. This will ensure a seamless integration and reduce the risk of errors.
2. Ease of use: Look for a  restaurant ordering system that is easy to use for both staff and customers. A user-friendly interface can help reduce errors and improve the overall customer experience.
3. Customisation options: Consider whether the integrated ordering system allows for customisation. This can include custom branding, menu options, and pricing. Customisation can help make the ordering process more personalised and appealing to customers.
4. Customer support: Look for an integrated ordering system that offers reliable customer support. This can include technical support, training, and ongoing assistance.

Examples of Integrated Ordering Systems

There are several integrated ordering systems available on the market today. Here are a few examples:

1. Toast: Toast is a popular integrated ordering system that offers online ordering, mobile ordering, and kiosk ordering options. It integrates with a variety of POS systems and offers features such as real-time order tracking and customer notifications.
2. ChowNow: ChowNow is a platform that allows restaurants to create custom-branded online ordering systems. It integrates with a variety of POS systems and offers features such as marketing tools and customer analytics.
3. Grubhub: Grubhub is a popular online ordering platform that allows customers to order from a variety of restaurants. It integrates with a variety of POS systems and offers features such as real-time order tracking and customer support.

Conclusion

Integrated ordering systems are changing the game for restaurants. By streamlining the ordering process and reducing errors, they can improve efficiency, accuracy, and the overall customer experience. When choosing an integrated ordering system, consider factors such as compatibility, ease of use, customisation options, and customer support. With the right system in place, your restaurant can benefit from increased sales and happier customers.