Running a business online is a challenge, particularly without the tools and communication in place to make sure that you and your staff are on task. While managing online projects is quite difficult, it can be made easier using a variety of online project management software that can ease the burden of organization and help businesses thrive in an online environment. In order to better organize your business and free up time to acquire new clients or focus on things outside of your business, here are some great ways you can use software to help achieve that.
Communicate with messaging software
As the saying goes, communication is key. That’s doubly true when it comes to an online business. You need to have a way to instantly notify employees or contractors in case something is amiss or something needs to be addressed. Email, with its non-reactive nature, does not really cut it when it comes to communication. Instead, you may want to consider a team messaging program such as Slack or Microsoft Teams so that you can let anyone know about any changes that need to be addressed in real-time and any conversations that need to happen on an immediate or spontaneous basis.
Organize and analyze with project management software and a CRM
Project management is very useful when it comes to organizing tasks. You also need to get your team on board to create to-do’s, assign them to the correct parties, and set deadlines and stick to them. Tools like Basecamp or Clickup are ideal for this as long as they are used to their full potential. For analyzing customers and keeping track of their data, you should also consider using a CRM. If you were wondering what is a CRM, it’s a software that can help you store customer data, including all of your interactions with them. This will help you optimize your customer’s experience with your business and hone in on your own sales and marketing efforts to identify and court new prospects.
Have regular team meetings using teleconference software
Not everything can be communicated via text. If you have no plans to ever see your team, it is important to get some facetime with them (no, not that FaceTime). To do so, you should use teleconferencing software such as Zoom or Skype to have regular meetings to go over some of the bigger problems that your business may be facing and that your clients may be having. This makes the most sense if you have a distributed team of employees as opposed to contractors. However, scheduling meetings in this way, particularly if they are only done during pre-scheduled times, can help your employees focus and save any larger issues for the regularly scheduled meeting. It can also help to build a bit more repour due to actually seeing each other.
The best way or organize your business, of course, is through software. Using software can help you create systems that can be automated but also that are true to the purpose of your company. Without having to worry about spreadsheets and disparate pieces of projects floating everywhere, you’ll be able to better hone in on the things that really matter to both your business and your clients. Doing so will not only increase operational efficiency but also will help you have a better understanding of how to serve your customers and how to best position yourself in the market.